Returns & Refund Policy

Thank you for shopping with Stacey'SStyleS Ltd. We take great care in selecting and delivering premium hair care products and items. If you need to return an item, please review our policy below.

1. Eligibility & Return Window

• We accept returns on eligible items within 15 working days from the date of delivery.

• To qualify for a return, the item must be:

  • Unopened and unused

  • In its original packaging with all protective seals, wrapping, and labels completely intact

  • Accompanied by proof of purchase (order confirmation email)

2. Hygiene & Health Restrictions

Due to the nature of cosmetic and hair care products and strict health and hygiene standards, we cannot accept returns or issue refunds for any products that have been opened, unsealed, or used.

If a returned item arrives unsealed, opened, or showing signs of use, it will not be eligible for a refund and can be returned to you at your expense.

3. Return Shipping Costs

• Customer Responsibility: Return postage costs are the responsibility of the customer and are non-refundable.

• Tracked Delivery Recommended: We strongly recommend using a tracked, insured postal service (e.g., Royal Mail Signed For). Stacey'SStyleS Ltd cannot accept responsibility for items lost or damaged in transit back to us.

4. How to Initiate a Return

1. Contact Us: Email us at info@staceysstyles.uk with your order number, the item(s) you wish to return, and the reason for the return.

2. Authorisation & Address: We will confirm return eligibility and provide our designated returns postal address.

3. Dispatch: Pack the item securely in its original packaging and send it back to us within the 15 working day window.

5. Refunds & Processing

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 working days.

• Outbound delivery fees paid on your original order are non-refundable unless the item received was faulty or incorrect. 

• Exchanges are unavailable for products due to hygiene reasons.

6. Damaged or Faulty Items

If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery with photos of the issue and your order number so we can address the issue.